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Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern the EggCellence Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘EggCellence Ltd’ or ' EggCellence' or 'us' or 'we' refers to the owner of the website.  The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Legal: Text

Terms of Sale



In these Terms:

"ACCEPTANCE FORM" means the Seller's written acceptance of the Buyer's order;

"BUYER" means the person named as Buyer in the order form or the Seller's Acceptance Form or the proforma invoice or invoice;

"CONDITIONS" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and Seller;

"CONTRACT" means the contract for the purchase and sale of the Goods;

"GOODS" means the Products and/or Services set out in the issued Schedule to the Supply Agreement between Buyer and Seller or any other Products agreed to be sold and supplied in accordance with these Conditions;

"SELLER" means EGGCELLENCE LTD (registered in England & Wales under number 13602020) or any parent company, associate or subsidiary or thereof;

"WRITING", and any similar expression, included facsimile transmission and comparable means of communication, including electronic mail.


A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.


The headings in these Terms are for convenience only and shall not affect their interpretation.



The present Terms & Conditions apply to all sales of hatching eggs, day-old chicks, food products, drink products and provision of services undertaken by the Seller,


The Seller shall sell and the Buyer shall purchase the Goods in accordance with any order of the Buyer which is accepted by the Seller, subject to these Conditions, which shall govern the Contract to the exclusion of any other terms subject to which any order is made or purported to be made by the Buyer,


No variation to these Terms shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller,


The Seller's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed, but nothing in these Terms affects the liability of either party for fraudulent misrepresentation,


Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted on entirely at the Buyer's own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed,


Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.



No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller,


The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order and any quantity, quality and description of the Goods shall be as set out in the Buyer's order (if accepted by the Seller),


No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.



The price of the Goods shall be the Seller's quoted price,


The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions,


The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.



The Seller shall be entitled to invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has tendered delivery of the Goods,


The Buyer shall pay the price of the Goods within 28 days of the date of the Seller's invoice or the due date on the Seller’s invoice, and the Seller shall be entitled to recover the price, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only on request,


If the Buyer fails to make any payment on the due date then, without limiting any other right or remedy available to the Seller, the Seller may:

5.3.1 cancel the contract or suspend any further deliveries to the Buyer;

5.3.2 appropriate any payment made by the Buyer to such of the Goods (or the Goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and

5.3.3 charge the Buyer interest (both before and after any judgment) on the amount unpaid, at the rate of 5 per cent per annum above Barclays Bank base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest),


Any bank charges, commissions or associated fees related to the Buyer’s bank, intermediary bank or to the said transfer(s) for payment for the goods or services are to be paid for by the Buyer. Where the Seller has been charged these fees without written agreement to the contrary then the Buyer should reimburse the Seller within five working days.  The cost of any official stamps required on documentation will be invoiced to the Buyer.



The Seller shall deliver the Goods to the Buyer at the place for delivery as agreed by the Seller, by the Seller delivering the Goods to that place,


Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing. The Goods may be delivered by the Seller in advance of the quoted delivery date on giving reasonable notice to the Buyer,


Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated,


If the Seller fails to deliver the Goods (or any instalment) for any reason other than any cause beyond the Seller's reasonable control or the Buyer's fault, and the Seller is accordingly liable to the Buyer, the Seller's liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.


If the Buyer cancels or postpones any order or fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time
stated for delivery (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of the Seller's fault) then, without limiting any other right or remedy available to the Seller, the Seller may:

6.5.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

6.5.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract,

6.5.3 if the Seller is unable to sell the Goods within 48 hours of the cancellation of the order or the Buyer fails to take delivery of the Goods then the Seller reserves the right to deal with the Goods in any manner which the Seller in its absolute discretion deems fit,


The Buyer may only refuse to take delivery of any Goods which are unfit for the purpose for which they were supplied or which differ in a material degree from those ordered, provided that the Buyer:

6.6.1 notifies the Seller forthwith by telephone and facsimile or electronic mail of the number or item of Goods he refuses to take delivery of and the reasons for such refusal; and

6.6.2 consigns such goods of which he refuses to take delivery in accordance with the instructions of the Seller (which shall be given without prejudice to the Seller's rights under this Condition):

     (a) where some of the Goods supplied by the Seller may be rejected under this Condition, the Buyer shall not be entitled to reject any other Goods comprising the   

            same delivery or order; and/or

     (b) if the Seller is satisfied that the Buyer was justified in his refusal to take delivery of any Goods, the Seller will credit the Buyer with the invoice price of the rejected

           Goods or as soon as practicable supply the Buyer with replacement Goods of a similar age,


Appropriate transport for the purpose of transporting the Goods will be provided by the Seller or the Seller’s supplier except where the Sale is EXW (Incoterms 2020) where no transport provision will be made by the Seller.  The goods will be packed in new carton boxes except where there is agreement to the contrary, and loaded on pallets according to international export standards and industry norms. Where the Buyer has organized the transport for part of or the entire journey then the truck’s biosecurity certification for cleaning/disinfection shall be provided preferably before loading and, where relevant, the temperature results from the truck’s own monitor, including those from any additional or external temperature loggers, must be provided within seventy-two [72] hours of delivery.  Without such documents then any hatchability or other claim shall not be considered as valid. 



Risk or damage, injury, or loss of the Goods shall pass to the Buyer at the time of delivery, or if the Buyer wrongfully fails to take delivery of the Goods, at the time when the Seller has tendered delivery of the Goods,


Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due,


Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but the Buyer may resell or use the Goods in the ordinary course of its business,


Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller may at any time require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, enter on any premises of the Buyer or any third party where the Goods are stored and repossess the Goods,


The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without limiting any other right or remedy of the Seller) forthwith become due and payable.



Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law, are excluded to the fullest extent permitted by law,


Subject as expressly provided in these Conditions, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty of common law, or under the express terms of the Contract, for any consequential loss or damage (whether loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller or its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their subsequent condition,


For the avoidance of doubt, the provisions of Condition 8.2 shall apply mutatis mutandis in respect of any claim, howsoever arising, and which concerns or relates to other Goods received by the Buyer and which have been subsequently further processed and/or packaged by the Buyer for sale to a third party,


The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control, including, but without prejudice to the generality of the foregoing, disease, act of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of the Government, Parliament or local Council, strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party), power failure or breakdown in machinery,


The Buyer has taken all reasonable steps to comply with the provisions of the Bribery Act 2010 as it affects the Buyer's business including its employees and any third parties it may use in the course of its business and from time to time, at the reasonable request of the Seller, it will confirm in writing that it has complied with the provisions of the Bribery Act 2010 and will provide any information reasonably requested by the Seller in support of such compliance,


Hatch guarantee is 80% per consignment at the farm of origin.  The guarantee is applicable where there is a maximum transport duration from loading to delivery at the final destination of five [5] days and when set within forty-eight hours after delivery within the UK and EU and within twenty-four hours after delivery to a non-UK/EU country where setting and hatching regimes are in accordance to breeder instructions and, in particular, conditioned holding areas during storage and transfer to hatchery trays and preheating of the hatching eggs before setting,


Where the results from Candling are less than that specified than the guaranteed hatchability then the Buyer must inform the Seller, within thirty-six [36] hours, giving opportunity for a technical Expert to attend the hatch.  Travel and subsistence costs of the Expert along with the Expert’s daily rate must be paid before the trip by the Buyer.  A hotel of European standards in a safe location must be reserved and paid for by the Buyer.  Where the Expert concludes that the hatch result was less than that specified then the Seller will pay to the Buyer all costs incurred by the Expert.  No compensation will be paid under any circumstance where the Candling results have not been supplied.


If it is agreed that the hatchability is less than specified then the Seller is to compensate the cost of the eggs within thirty [30] days from the date of the receipt of the claim.  If the claim is not submitted within three [3] working days from the hatch then the delivery shall be regarded as fully accepted by the Buyer.  At the Seller’s discretion compensation can also be made by way of increasing the number of eggs in a following shipment. 


Up to two percent [2%] is allowable for eggs that are considered too dirty, broken, misshaped or cracked to be placed in the setters. Compensation will be paid on any such eggs with comprehensive photographic evidence that are in excess of the 2% and where notification has been made within seventy-two hours of delivery except where hatchability on the consignment or the average on the combination of consignments, is equal or over the agreed hatchability guarantee.  The Seller has the right to send an inspector to the site, funded by the Buyer, to examine any goods considered unfit for purpose by the Buyer before any claim is paid.  In such event where the inspector does not conclude in favour of the Seller then the inspector’s fee will be reimbursed by the Seller at the lower of his rate or the standard industry consultancy rate.  The Seller reserves the right to modify any product in order to improve quality as long as the fundamental characteristics of the product are not modified.  The Seller has the right to withdraw any product from its offering without prior notice.



This clause 9 applies if:

9.1.1 the Buyer makes a voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or

9.1.2 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or

9.1.3 the Buyer ceases, or threatens to cease, to carry on business; or

9.1.4 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly,


If this clause applies then, without limiting any other right or remedy available to the Seller, the Seller may cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.



Where the Goods are supplied for export from Belgium, France, Ireland or any other country, the provisions of this clause 10 shall (subject to any special terms agreed in Writing between the Buyer and the Seller) apply notwithstanding any other provision of these Conditions,


The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them,


Unless otherwise agreed in Writing between the Buyer and the Seller, the Goods shall be delivered to the air or sea port of shipment and the Seller shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979. On delivery to any such air or sea port of shipment all risk in the Goods shall pass to the Buyer and the Seller will therefore not be liable for any loss or damage or deterioration including death of birds in transit. As a separate agreement, should the Buyer require, the Seller may arrange for freight and insurance at the cost of the Buyer,


The Buyer shall be responsible for arranging for testing and inspection of the Goods at the Sellers premises before shipment. The Seller shall have no liability for any claim in respect of any defect in the Goods which would be apparent on inspection and which is made after shipment, or in respect of any damage during transit,


Unless otherwise agreed, between the Buyer and seller, payment in full of all Goods. Ordered, including freight and insurance, as applicable, must be made [within 28 days] before the proposed date of shipment. If payment in full has not been received before the date of shipment the Seller may sell the Goods ordered and claim any loss incurred as a result from the Buyer. Payment must be made by Bank Transfer, cheque drawn on a British bank Postal Order, Bank Draft or by Confirmed Irrevocable Letter of Credit in the Sellers name but so that in any case all exchange risks are borne by the Buyer,


The Buyer is responsible for the lawful transit of the merchandise from the loading place to the final place of delivery, in particular with respect to the health surveillance measures of each country or state, even where the sale includes delivery under any of the respective Incoterms which, where transport is included, it does not include unloading,


Any problems related to border controls preventing or causing delays of any shipment crossing from one country, member state or region to another, this being the Buyer’s responsibility to find another point of border exit or entry.  Any costs incurred as a result of such where the Seller has organized or has responsibility for the transport will be refunded by the Buyer.


if not stated, the Incoterm is CPT, in accordance with ICC Incoterms 2020,


If an import permit is required then the Buyer shall forward a copy of the said permit to be received seven days before the loading or the shipment may need to be rescheduled or cancelled. 



The Buyer shall indemnify the Seller against any claim for loss (including consequential loss), damage, expense or otherwise and made by a third party in respect of the Goods, so long as such claim or any part thereof relates to the period after the Goods have been delivered to the Buyer by the Seller,


The Buyer shall further indemnify the Seller against any claim for loss (including consequential loss), damage, expense, or otherwise and made by a third party in respect of any Goods which are or have been on any premises of the Buyer, and which are not the Goods supplied under these Conditions.



All supplies are to be kept confidential by the Buyer and the transfer of any details about our activity, collaboration, business, business relationship or any other information is strictly prohibited and must not be made with any third party whatsoever except where required by border controls or other government agencies.  No direct contact with the supplier-farm(s) is permitted, and the details of any supplier-farm are not to be used or disclosed to anybody except for the direct purpose of producing a required document,


The present Conditions and all applications, amendments, waivers and supplements of any provision and additional agreements thereto, as well as other documents related to the fulfillment of each Contract shall be valid and binding for both Parties where such written correspondence, by post, facsimile or electronically,


Neither of the Parties are entitled to transfer its rights and obligations under any Contract to a third Party without written consent to the other Party except as allowable under that Contract,


The Buyer agrees to conduct conducive with due regards to public conventions and morals within the business community and agrees to not do or commit anything tending to degrade the Seller or the Seller’s producer in the business community or bring them into public hatred, contempt, scorn or ridicule, or tending to shock, insult or offend the business community or outrage public morals or decency, or tending to the prejudice of the Seller or the agrifood or food industry. In the event that the Buyer violates any term or provision of this Clause, then Seller has the right to cancel and annul the Contract in force by giving three [3] days’ notice to the buyer of its intention to do so and to take any action as a consequence of any direct, indirect or envisaged damage caused to or any threat thereof whether it be direct, consequential and/or reputational,


Where there is any dispute regarding interpretation that is considered to conflict with the English version of these Conditions then the English version shall prevail,


The Buyer agrees not to register nor to apply to the registrar for any trademark, logo and sign of the Seller (or those considered to be similar that could create confusion with those of the Seller).  The Buyer will notify the Seller of any infringement of the trademarks, logos or signs registered or in use by the Seller that reaches the Buyer’s attention in accordance with intellectual property law,


Personal data protection: The Seller complies with the Regulation (EU) 2016/679 of the European Parliament, of 27 April 2016, in relation to the protection of physical persons in relation to the treatment of personal data and the free circulation of that data and for which is rendered in the Directive 95/46/CE (General Regulation of Data Protection),


The Seller may update these Terms & Conditions from time to time without prior notification.  The Buyer accepts all updates where they have made no objection within seven [7] days of the updates being made.  All additional negotiations and correspondence, that were additional to these or any other Terms or Conditions, which took place between the Parties, relating to any previous agreement or Contract, which differ from the above shall become null and void except for any additional communication which relates to any current and active agreement or Contract in force.



The Seller is a member of a group of companies, and accordingly the Seller may perform any of its obligations or exercise any of its rights under the contract by itself or through any other member of its group, provided that any act or omission of any such other member shall be deemed to be the act or omission of the Seller.


A notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at
its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.


No waiver by the Seller of any breach of the contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.


If there is a discrepancy in relation to the validity, execution or interpretation of the Contract, the parties agree to resolve the matter in an amicable form including mediation.  However, if this is not the case the parties expressly agree that all litigation, discrepancies, questions or claim resulting from the execution or interpretation of the Contract, or related to it, directly or indirectly, will be resolved by the following,


Any dispute arising under or in connection with the Contract or the sale of the Goods shall be referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application of either party by the President for the time being of National Farmers Union, in accordance with the provisions of the Arbitration Act 1996,


If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.


The Contract shall be governed by the laws of England or Northern Ireland, whichever the Seller deems as more appropriate, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English or Northern Irish courts, respectively.

Legal: Text

Modern Slavery Act

We are committed to the protection and advancement of human rights. We believe in partnering with others who share our values and understand the importance of responsible business practices. Pursuant to the UK Modern Slavery Act 2015, we evaluate and address any risks of human trafficking and modern slavery in our business and our direct supply chain and, consequently, evaluate and monitor our partners with due care and attention.

Legal: Text
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